Shipping and Returns
do you accept returns and/or exchanges?
For sanity reasons Itsy Bitsy Baby Company does not accept returns or exchanges. All sales are final.
what is your turn around time?
Each and every IBBC (Itsy Bitsy Baby Company) package is shipped via USPS. Please allow 1-5 business days for your order to be processed and packaged before shipment. Purchases made during large releases and/or sales may take up to 10 business days to be processed and packaged before shipment.
do you have an order or shipping question/concern?
Email itsybitsybabycompany@gmail.com with any order/shipping inquiries. Please allow 24 hours for a response.
i've placed my order, now what?
Once you place your order, you will receive an order confirmation, given you've provided us with an accurate email address. If you did not receive an order confirmation, you either did not provide us with a valid email address or your order did not go through.
Once your order is processed, a shipping label will be created and an email will be sent to the email address that you provided during checkout. This email will contain a USPS tracking number and additional shipping information. Please allow approximately 24 hours for tracking information to become available. PLEASE NOTE that all of our shipping times are NOT guaranteed.
IF YOU PURCHASE THE FIRST CLASS MAIL OPTION, ONCE YOUR ITEMS ARE IN THE MAIL, THE PACKAGE IS NO LONGER THE RESPONSIBILITY OF IBBC. WE WILL NOT REPLACE LOST OR STOLEN PACKAGES. IF YOU PURCHASED THE PRIORITY OR PRIORITY EXPRESS SHIPPING OPTION, YOUR PACKAGE DID COME STANDARD WITH INSURANCE AND YOU WILL BE ABLE TO FILE A CLAIM.
FOR INTERNATIONAL ORDERS, THE BUYER ACKNOWLEDGES RESPONSIBILITY FOR ANY IMPORT OR CUSTOMS FEES AND/OR TAXES.
how long should it take for my order to arrive?
FIRST CLASS
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PRIORITY
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